Frequently Asked Questions (FAQ)

1. Quotes
2. Delivery
3. Terms and Conditions/Payment
4. Placing Orders
5. Guarantee/Warranty
6. Glazing
7. Finishing
8. Repainting/cleaning
9. Which window?
10. Vat Reductions



1. What can you tell me about quotes?
We provide potential customers with free quotes. The price offer built into a quote is valid for a period of 30 days from the date on the quote letter. All prices quoted include delivery, but are exclusive of VAT. We provide a separate price for installation.


2. How long will delivery take?
The company’s standard delivery time is approximately 6 – 10 weeks from receipt of the signed quotations, order form and 60% deposit.


3. What are the terms and conditions?
Our full terms and conditions are included with any quotation we supply. A 60% deposit is due at the time the order is placed. 30% to be paid 14 days before delivery. The remaining 10% to be paid within 30 days of receiving your windows/doors.


4. Placing Orders?
Albo UK provides the customer with fully dimensioned drawings of all windows and doors. The quotation also contains all technical information on the type of glazing and u-value etc.
We ask that the customer checks the quotation thoroughly to ensure that we have interpreted their requirements correctly. The customer should sign off this quotation when placing an order.


5. Guarantee/Warranty
5 years for painting, hardware, glazing and door unit.
10 years for aluminium clad system.


6. Glazing
Our standard windows come with low energy double glazing with a U-value of 1.1w/m2K, all glazing units are argon or krypton filled to improve the u-value. We offer a wide variety of glazing options including triple glazing and heat mirror. Of course all glass doors meet with the building regulations part L and have safety glass fitted as standard. More info.


7. Finishing
Sikkens-Four-layer surface finish system; in-depth impregnation, colour impregnation, high pressure coating with 150 µm glazing. This advanced system provides a barrier against severe weather conditions whilst allowing the timber to breathe actively. Temperature and humidity changes are compensated for by the high elasticity of the paint coating resulting in a highly durable surface finish. If you require a different paint finish inside/outside we can provide this.


8. Repainting
Typically you will not have to repaint this product for 12-15 years providing the sikkens special cleaner and sikkens maintenance protector are used (this is provided with your window order). Whether the windows are painted or stained, the maintenance kit brings new shine to your windows and protects against the effects of weathering at the same time.
With regular use (twice a year, each spring and autumn) you can extend maintenance times and the life of the finish.
When repainting you should purchase Sikkens paint, lightly sand the window frames externally and re-apply one or two coats.

Apply Sikkens Special Cleaner (neat or thinned slightly with water) to a cloth and wipe the whole timber surface.

Hint: The Special Cleaner is not suitable for use on alkaline, waxed, oiled or porous surfaces. A test application on an inconspicuous area is recommended.








Afterwards apply the Sikkens Maintenance Protector evenly to the dry surface using the enclosed sponge. The Maintenance Milk dries in 10–20 minutes. The working temperature should be between 15 and 25 °C.

Hint: Do not apply in direct sunlight or to hot surfaces.








The most important points at a glance:
Sikkens Special Cleaner
Effective cleaning action / Ideal preparation for Sikkens Maintenance Protector / Dries with no residue / Water-borne / Removes ballpoint pen ink, pencil and rubber marks from PVC and metal.


Maintenance protector for windows
Water-repellent and soil-resisting / Extends maintenance periods / Freshens colour intensity and sheen / Environmentally sound / Easy to use / Application without sanding or masking with tape / Quick drying / No need to buff or polish after application.




9. Which window?
Our website provides comprehensive information to allow you to select your windows, however if you require any further information please do not hesitate to contact us in our Edinburgh office on 0131 525 6000.


10. What reduced VAT rates are available?
There are significant VAT savings which can be made on residential projects if the supplier of your windows and doors performs the installation. Full information is available at the HMRC Website

VAT regulation for new builds:
15% VAT on supply only
0% Vat on supply with installation
VAT regulation for conversions and reconstructions:
15% VAT on supply only
5% VAT on supply with installation.